Issues opening new account, in progress since March

L

lily18

To start, I'm in the United States and have been a IBKR customer for a while. I wanted to open a new account in order to use the Bill Pay service, since my old/current account isn't configured for it (this is what customer support told me).

My application has been pending since March. I send messages to customer support that I never get a response to, I'm able to reach a representative only once a month and when I do, they tell me there was either a "glitch" or that they never received the identity documents I sent (which I then send again), and that my account will be open in 3 more weeks.

This is incredibly frustrating, to say the least. I'd had no problems as a customer before this. Has anyone experienced, or heard of anything like this? Thanks.
 
lily18 said:
To start, I'm in the United States and have been a IBKR customer for a while. I wanted to open a new account in order to use the Bill Pay service, since my old/current account isn't configured for it (this is what customer support told me).

My application has been pending since March. I send messages to customer support that I never get a response to, I'm able to reach a representative only once a month and when I do, they tell me there was either a "glitch" or that they never received the identity documents I sent (which I then send again), and that my account will be open in 3 more weeks.

This is incredibly frustrating, to say the least. I'd had no problems as a customer before this. Has anyone experienced, or heard of anything like this? Thanks.
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It shouldn't take long to open an account I agree, something is amiss. if you wish, send me your username or account number via PM and I will make sure the accounts team follows up. Sorry about the hassle.
 
def said:
It shouldn't take long to open an account I agree, something is amiss. if you wish, send me your username or account number via PM and I will make sure the accounts team follows up. Sorry about the hassle.
More...

Thanks for your reply. I tried to send you a PM but I couldn't find a link to send you one. Perhaps because I'm a new member? If you could PM me instead, that would be great. Thanks.
 
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