Is KINETICK the worst data provider?

[RobertG]

I was able to get longer time period on Rithmic.
Granted, Kinetick is a purer data but for my purposes it's good.

 

[Eight]

Quote from bigpapi:

I am not arguing that the data is incorrect, it may be good, what I am complaining about is over two hours for a response to an inquiry, no contact telephone number.

Can you imagine what would happen if something urgent happens? This is a disaster just waiting to happen so far. And again I want this company to thrive but don't think they're yet ready for professional traders. I will continue to try them out for a month hopefully this will improve.

Brokers have data. IB has data, their service is not good for history in chunks less than thirty seconds but in realtime I guess it's ok. In case of a data outage "disaster" just failover to your broker's feed for quotes...

Some charting services will allow two data feeds at the same time so the failover would be automatic, I think that Multicharts does that, not sure if others do that, it would be good to know which ones do that actually...

 

[Specterx]

Quote from bigpapi:

Cons

Customer Service response is extremely slow (I'm talking over two hours response time)

No phone number to call with issues

Website sign-up is a bit deceptive in my opinion, it throws an error message at the end which tells you to input the information a second time, then when you do, and check your e-mail, you notice you signed up twice.

I haven't used KT but these seem like minor issues. How often do you need to get in touch with customer service?

The important things are a data feed that works reliably (even when stressed, fast markets etc), low prices, and access to historical data. If KT offers these then it would be a fine option for someone just starting out, or who is concerned with keeping costs as low as possible.