Cscott,
I urge you to read through the forum even using the search function in order to quell your fears that this is an IB supported and biased forum. Your one experience here is not indicative of all experiences nor a common experience.
In addition, the fact that IB reps do come here speaks volumes about the dedication to their customers. Think about it. This is a public forum which is read around the world. Their site (IB's) isn't. IB reps admit faults, finds solutions, discuss future plans, discuss internal workings, etc. Pretty much full disclosure on their part.
Customers who uses IB's forum have other avenues within the company to address their concerns. Namely by trouble ticket, phone or email. The IB forum is for other customers to share tricks and tips, not to seek help from IB reps since there are other ways to do that that are more viable.
One last thing, there are a lot of IB customers here because IB is one of if not the largest broker here with over 2 billion is customer assets. Last time I checked in futures magazine, IB was in the top 30 brokers worldwide. The only other brokerage on this site which was larger than IB was REFCO. But we know what happened to them.
I urge you to read through the forum even using the search function in order to quell your fears that this is an IB supported and biased forum. Your one experience here is not indicative of all experiences nor a common experience.
In addition, the fact that IB reps do come here speaks volumes about the dedication to their customers. Think about it. This is a public forum which is read around the world. Their site (IB's) isn't. IB reps admit faults, finds solutions, discuss future plans, discuss internal workings, etc. Pretty much full disclosure on their part.
Customers who uses IB's forum have other avenues within the company to address their concerns. Namely by trouble ticket, phone or email. The IB forum is for other customers to share tricks and tips, not to seek help from IB reps since there are other ways to do that that are more viable.
One last thing, there are a lot of IB customers here because IB is one of if not the largest broker here with over 2 billion is customer assets. Last time I checked in futures magazine, IB was in the top 30 brokers worldwide. The only other brokerage on this site which was larger than IB was REFCO. But we know what happened to them.

