Interactive Brokers - wrong symbol

kiwi trader, i will follow your advice. Will do it after the long weekend. Will post further developments. Thanks
 
Quote from mats:

I really do not like your remarks. I am trading professionally since many years and I never had a problem which like this which took 4 days to solve. I have no intention to make bad remarks about IB. I only ask if somebody has a suggestion how I can solve the problem.

As I said I send in several trouble tickets, I contacted them by phone but nothing has happened yet.

I will inform you about further developments.
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Doesn't matter if you've been trading since yesterday or since the Civil War, everybody makes mistakes. That includes me, you, IB.....everybody.

IB does occasionally slip up and will make an error. However, when these type of threads appear, there are always two sides to the story. I sure would like to hear IB's side. They are correct about 99% of the time, seems like.

But, IB isn't always correct. I recently had to open a ticket on an issue. IB was in error. They resolved the problem in a timely and professional manner. Yet, the problem wasn't as urgent as the issue that you have presented here. That's what makes me have some doubts as to what is going on here.

But, I wouldn't get too excited. I'm sure that if your story is correct, IB will provide a very satisfactory solution for you.

Please do provide us with followup on this problem.
 
As promised I hereby want to let you know that finally the problem has been solved. IB apologized for the length of time it took.
 
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