def or any other IB rep who reads this...
There is one thing which is really annoying about bug reports. Every time a send a bug report to customer service, and I clearly state that this is just a BUG REPORT, describing how to reproduce it step-by-step and even describing a an immediate workaround(!), customer service contacts me back and wants to fix my specific setup, impliying it would be a problem with my setup instead just acknowledging it as a bug and forwarding it to the development team.
Of course there may be issues where a user reports a bug and in fact it's a problem with his setup.
However, I get the impression that customer service does not even read my tickets carefully and tries to reproduce the bug, BEFORE asking me for log files, trying to fix my setup, and so on.
Of course, there is no option to simply select "bug report" in the ticket subject drop down menu, so I usually end up sending it to the department which seems most appropriate.
Problem with all this is, that a I usually have to be rather rude and end the conversation with something like "No, I don't need an immediate fix for this issue... I have already described a work around in my original posting... it works for me at the moment... please just look into this issue and forward it to the development team, so that it can be fixed in future versions, THANKS!!"
