Interactive Brokers Secure Login: mobile app or card?

[samovar]

The IB Key app on android is convenient, but they could make it much better. It currently doesn't support finger-print recognition (at least not on my Nexus 6P), so I have to type a pin into it. The app also seems a bit slow/laggy for what it does. You'd think some app that only grabs a challenge phrase and verifies a pin could be very fast... But when opening the app, it takes a few seconds before it's ready.

Yes, the Android app is shitty. It's not a real, native Android app. They use WebViews, which are slow. The back button doesn't work etc.

I don't use it because while it IS easier to type a 4-digit PIN (the minimum length) than to look up the numbers on the physical card, I prefer the security of the card. (Though if someone with eidetic memory sees it, you're toast : )

 

[burggraben]

FYI - Besides IBKEY which I think is great (accounts $1 million and under) there is a new generation of the gold credit cards that is just being released. Same size but buttons click and display is not liquid crystal and should be more durable over time.

Did this ever get released? I still see the same old Digital Security Card+ on the Website with the lyquid crystal display. What would the display be on the new card - E-Ink?

 

[burggraben]

Did IB release a new version of the card with an updated Logo?

 

[IndyJonerJr]

^ what does yours look like,

a year ago, I got one and it's the gold one on their site..

 

[burggraben]

I have the old design as well but the card is several years old. The battery should fail soon so I was wondering if the new logo design is on the card already.

 

[Helix404]

Should I call the client service if I lost my IB key?

 

[def]

Should I call the client service if I lost my IB key?

Yes, they can verify your id, give a temp code and set you up with a new key. (ideally you have a smartphone and can use the ibkey software which is very convenient).
find your best contact number here ibkr.com/support
hope this helps.