Interactive Brokers Secure Login: mobile app or card?

helpme_please said:
Interactive Brokers offers 2 options for secure login - a credit-card sized token and a mobile app called IB key. If you have experience with them, what is your preference? Which do you think is better? Wondering which to use myself.
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FYI - Besides IBKEY which I think is great (accounts $1 million and under) there is a new generation of the gold credit cards that is just being released. Same size but buttons click and display is not liquid crystal and should be more durable over time.
 
I use the plastic credit card with all the numbers printed on it. It works, obviously!

A good idea is to make a scan of it then encrypt that file (using PGP) and keep a copy on every computer you use.
 
i went from the older cc with all the numbers, to the newer gold cc, with a lithium battery

it's more complicated to use,
but it gives me some peace of mind, security wise

marc
:cool:
 
Plastic card with numbers here. Never used the electronic ones and the card is enough of an annoyance already.
 
luisHK said:
I think Rmorse is right, the new devices have been introduced a couple of years ago.
I'm surprised Ktm you still can use the platinum device (it sounds like the former device I had) , I thought IB had forced all customers to update their device, the new one is much thinner, similar to a credit card in dimensions.
There was a thread here when the change was implemented, some poster arguing that the former device offered more combinations, and several that the new one is fragile, the screen getting spoiled easily.
I didn't like the switch very much but got used to it and haven't had a problem since I received the cc like device.
As of the card with the codes on it, I've actually used it for a secondary account, it might look more convenient but it's far less safe and is only OK for smaller account sizes as there are limits on withdrawal amounts.
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I may be the only one left doing this...but I still have the platinum device.

IB sent me an email in early Sept saying it's toast and forcing me off of it by Oct 15th. I get on chat and go through the process and order a new cc device. Guy tells me it will ship that week. Early October, nothing and I get another email threatening cutoff by 10/15. I get on chat again and the guy says it hasn't shipped but will definitely be there well before 10/15.

It wasn't.

Today I get another threatening email saying they will disallow opening orders on Nov 1st if I don't order a new device. Called IB and they confirmed I have ordered it over a month ago, but can't tell me why it hasn't shipped but they are going to make it a priority.

Is anyone else dealing with this?
 
ktm said:
I may be the only one left doing this...but I still have the platinum device.

IB sent me an email in early Sept saying it's toast and forcing me off of it by Oct 15th. I get on chat and go through the process and order a new cc device. Guy tells me it will ship that week. Early October, nothing and I get another email threatening cutoff by 10/15. I get on chat again and the guy says it hasn't shipped but will definitely be there well before 10/15.

It wasn't.

Today I get another threatening email saying they will disallow opening orders on Nov 1st if I don't order a new device. Called IB and they confirmed I have ordered it over a month ago, but can't tell me why it hasn't shipped but they are going to make it a priority.

Is anyone else dealing with this?
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I too have the platinum device. I never got the "disallow opening orders on Nov 1st" email. And my understanding from earlier emails I did receive, and the information on IB's site, is that new devices would be sent automatically. Perhaps different account sizes are the reason for the differences?
 
RosyScenario said:
Perhaps different account sizes are the reason for the differences?
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I don't know what the break points are but when I dealt with this a few weeks ago, the IB rep mentioned offhandedly that account size was a factor in eligibility for security devices.
 
I have both and you should too.
The ibkey is awesome and very fast and easy to use. You have a choice when logging in to choose ibkey or the gold token. The gold token is an extra layer of protection as you can't withdraw over $1 million USD without it. With IBKEY though you can do everything else. I find myself logging into account management and my mobile apps in particular so much more now that I don't have to type the security codes.
 
I declined the card with the buttons... Too inconvenient.

I don't mind the card with the printed numbers.

The IB Key app on android is convenient, but they could make it much better. It currently doesn't support finger-print recognition (at least not on my Nexus 6P), so I have to type a pin into it. The app also seems a bit slow/laggy for what it does. You'd think some app that only grabs a challenge phrase and verifies a pin could be very fast... But when opening the app, it takes a few seconds before it's ready.
 
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