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Interactive Brokers Rude Customer Service
- Thread starter surfer25
- Start date
Quote from surfer25:
I know everyone complains about it, but I gotta say that every once in a while I am absolutely shocked by how rude some of their customer service people are. Shocking!
It is obvious that management just doesn't care.
I've found brokers, including IB, are very polite to customers whose business they <i>highly value</i>. Think you're you in that category?
use to be much worse..right now trading desk dept guys are good and reasonably knowledgeable. Euro trading desk-very nice\polite folks..bank dept -good.option 5 dept-bunch of clueless idiots..Quote from surfer25:
I know everyone complains about it, but I gotta say that every once in a while I am absolutely shocked by how rude some of their customer service people are. Shocking!
It is obvious that management just doesn't care.
Quote from surfer25:
I know everyone complains about it, but I gotta say that every once in a while I am absolutely shocked by how rude some of their customer service people are. Shocking!
It is obvious that management just doesn't care.
If you are a big trader/high volume trader, they will treat you a 5 stars customer service. Big trader means 3000 trades per day a minimum.
If you are a small trader average less than 100 trades per day, they will treat u like shit or if u are paying extreme low commission, will be worse.
I should post a thread about finding a good brokerages to help newbies and amatuers
Quote from emg:
If you are a big trader/high volume trader, they will treat you a 5 stars customer service. Big trader means 3000 trades per day a minimum.
If you are a small trader average less than 100 trades per day, they will treat u like shit or if u are paying extreme low commission, will be worse.
I should post a thread about finding a good brokerages to help newbies and amatuers
That's BS. I do 10 trades in a huge day.
They treat me well. They've always been polite.
But I don't ask many questions and when I do:
- the questions aren't stupid
- I'm polite
- I'm firm and assertive without upsetting anyone.
Quote from Rodney King:
I've found brokers, including IB, are very polite to customers whose business they <i>highly value</i>. Think you're you in that category?
This is nonsense...
It assumes some drone making $20/hour...
Working in a dreary Phone Bank all day long...
Will actually make this distinction.