Quote from rationalmind:
@comintel: I had asked them in why they based their calculation on the mid-point of this crazy bid-and-ask spread rather than the extremely liquid Hong Kong forward market, and all I got back was this:
"Your concerns regarding our methodology are appreciated. However, it is not feasible to second-guess every piece of market data that is reported, in order to determine if periods of illiquidity are rational based on recent price action. If illiquidity, as reflected in correct market pricing, is real, then the mark prices should and will reflect that, and the resulting risk valuation will be deemed accurate."
Ok so they just admitted that the *mark* (ie. settlement) prices are the best way to judge risk. Is that what they did? According to your prior account, no. So you already have them contradicting themselves.
That is the kind of thing that you would need for a claim against them.
Have you asked them to open a *formal* dispute? Until you do that, you are just chatting with them.