Interactive brokers outage

Just called customer service and was brought to a message explaining they are experiencing a site wide outage causing users unable to login to their platforms among other things.
 
truetype said:
No broker pays "compensation" for adverse market moves during service outages. Read your customer agreement.
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so brokers only entitle to charge us for commissions and have no responsibility whatsoever? fantastic
 
PRESTO, markets close and there back online.....What a load of crap.


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redharel said:
Hey,

till this minute IB market data is down for almost 2 hours which cost me money as i'm an option trader. i had open position on SPX that was up last time the system was up and now probably evaporated.

Is there anything i can do to claim a compensation apart from those useless IB tickets?

Regards
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Every broker has you sign an electronic trading disclosure warning.
https://www.interactivebrokers.com/en/index.php?f=297

I recommend having a back-up broker.
 
Phones still work ? At ox/Schwab when we had hiccups we eliminated phone fees and put all hands on the phones. oX actually didn't have a phone charge - Schwab did so we waived it.

No matter how you read the agreement I would still reach out to FINRA. Opportunity profits are a pipedream, but until you know what went wrong you can't be a 100% certain about broker liability - especially if they are down over some negligent act.
 
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