Interactive brokers outage
- Thread starter redharel
- Start date
Which broker is your main broker?
I'm pissed as you are, but i want to wait and see their reaction to that fiasco, my ticket is open and i'm waiting for their response. BTW who can compete with IB with their execution prices and commissions?
It doesn't matter what language is being used because TWS wasn't the problem. The problem was on the IB server side, not the client side. Specifically IB was not sending out any price data, so TWS had nothing to display. Those who use the IB Gateway instead of TWS could trade, as long as they could get the price data from a source other than IB.
I believe that IB greatly compounded their problem on the Customer Service side. I image that the CS reps were swamped, but if IB had designed a notification system in the TWS, Web trader and mobile platform that indicated right on the main screen that there was a system problem, and where to go online to check for the latest news and estimated time to get back online, that would have freed the CS reps to take calls from those who wanted them to manually cancel outstanding orders or close positions. I know of no way for the average trader to get the true system status from any IB platform. I use the IB API which did send error messages that the data farms connections were broken, but how many non-API users saw those messages?
I believe that IB greatly compounded their problem on the Customer Service side. I image that the CS reps were swamped, but if IB had designed a notification system in the TWS, Web trader and mobile platform that indicated right on the main screen that there was a system problem, and where to go online to check for the latest news and estimated time to get back online, that would have freed the CS reps to take calls from those who wanted them to manually cancel outstanding orders or close positions. I know of no way for the average trader to get the true system status from any IB platform. I use the IB API which did send error messages that the data farms connections were broken, but how many non-API users saw those messages?
No issues here, using HK servers.
option charts was always patchy. one of the bugs i reported months ago to IB and they did nothing. today i noticed that with AMZN weekly 1250 call charts(missing bars, then the missing bars is ok but previous ones that was ok is patchy etc)
MY TWS NEVER went down Friday.
ps Who uses the same lame HOLD music for 15 years?
Too lazy to change it up?
ps Who uses the same lame HOLD music for 15 years?
Too lazy to change it up?
Who gives a fidget spinner what the hold music is like?
