Well. I created a ticket a week ago.
They have yet to read it and fix the problem.
The ticket is still in ' NEW ' status.
Anyway I have changed my expectation.
I changed from low expectation to zero expectation.
Don't rely on help tickets with IB.
Chat with them or call them. Don't rely on a ticket, in my experience.
I had IB take 3 months to respond to a ticket. It was not an urgent matter for me, so not a big deal.
But 3 MONTHS?
That is one reason you are getting discount commissions - they have relatively lower labor costs, i.e., fewer employees per customer.
P.S. I have contacted IB only 2 or 3 times over the years.
I do. But this is not the problem. Please see their reply. They claimed that the Apr 1300 long put breaks the 2350/2330 credit spreads, by creating 1300/2350 credit spread (which is 1050 wide).So they may not be wrong. If you have earlier dated SPX verticals in your account - their algo may have picked up your attempt to buy as creating a European calendar. OP do you have some Feb or March verticals in the SPX?
If a broker has a max loss of $5,000, in any circumstance whatsoever including a nuclear bomb going off, and wants more than $5,000 in margin you don't see that as an issue? You think it's the customer who is at fault? I think the real question is "What part of IB do you work in?"Their customer service was fine. OP asked for a margin adjustment and IB politely declined. The real issue is “what part of ‘no’ don’t you understand?”
IB charges what it charges. If that doesn't work for you, trade elsewhere. If you can't afford Per Se, you eat at Mickey D's.If a broker has a max loss of $5,000, in any circumstance whatsoever including a nuclear bomb going off, and wants more than $5,000 in margin you don't see that as an issue? You think it's the customer who is at fault? I think the real question is "What part of IB do you work in?"