Quote from TheGoonior:
Have you tried sending a message to "api@interactivebrokers.com?"
Typically they will get back to you in a few days.
You need to be very specific in your question, though as they tend to be quite literal.
Also, do you get the same response when you connect to the demo account? Are you connecting via TWS or the Gateway?
I'm setting up a dedicated leased line first to see if this solves the problem, an IB JAVA API tech advised me as such. I was going to do this regardless, so we'll see if this solves the issue.
I didn't try a demo account, and it was through the Gateway.
I'll update the dedicated leased line result.