You're right, fire all your customers who nicely request that you explain your incoherent policies instead of perhaps looking at if the policies make sense. Great idea, if they dare point out that his royal highness is wearing no clothes they clearly have a less than ideal "attitude". While you're right, there are clearly a few good employees at IB, my impression is that most of them would be relieved if all their customers "went elsewhere", that's certainly the "attitude" I get from them.
It's interesting, I've started and run two companies, and never treated my customers like that. In fact I've learned far more from my customer's questions and complaints than the happy customers. And eaten the lunch of my competitors with this "we've been doing it this way for years, we're far more experience than you, who are you to question" attitude. In fact an industry where that kind of attitude is pervasive is one I see as ripe for disruption. But then what do I know, according to you I'm "retarded".
And still waiting for an explanation for just the two representative policies I listed, I'll refresh you here:
-Can you explain why a debit spread on ES, where I've paid the full premium in advance and can never lose more than that premium should charge margin at IB but no other broker?
-Can you explain why a 5 point SPX credit spread, which can never lose more than 5 points, should be treated as if it could lose 7 points when the bid/ask goes out of whack which results in autoliquidation of a position that was never leveraged and was literally impossible to lose money on beyond the 5 point risk? I'll add that I can fool this system by putting in my own offer for 1 contract right past the 5 point mark and it instantly goes back to thinking it's a 5 point max loss, even though nothing in the real world of risk has changed.
