Interactive Brokers assitance

[Jack1960]

Yes, ib makes sure to provide good service if you are Chinese. If you are American, no service for you!

 

[SoesWasBetter]

I don't understand the many complaints regarding waiting time on the phone. I don't recall having waited on the phone a single time when calling IB. Likewise on the chat.

lol. right

 

[JSOP]

I can't conctat IB in any manner: chat doesn't work on my pc, phone calls need years be answered, email conctat doesn't match my id and account number, m I the only one?

No use the Message Centre. They answer LOT faster that way. Make sure to create it with a VERY specific category. DON'T use "General Inquiry" as the category otherwise you are going to get a noob who's going to just give you copy & paste links for answer.

 

[JSOP]

I've heard that the service you receive from IB very much depends on where you are and how much money you have with them. It could very well be if you have mid 7 figures with them and/or are calling their Hong Kong or Canada office you are getting a very different user experience than the OP with a $25k U.S. account.

Agreed. Canadian customer service is WAY better; the agents are LOT more knowledgeable and competent. The US ones are the worst unless you talk to their Margins department; they are the only ones who know what they are talking about.