I have a Schwab One account, and write checks drawn from this account. This account includes free unlimited check writing.
I just looked at the 'Account History' section on the Schwab website, and their numbers are off. Most checks show the correct amount, while at least five or six are 24-50 cents higher than the amount I actually wrote. This bothers me, not because of the money of course, but as a trust issue. The 24-50 cents is not deducted as a fee, but as if the check was written for a slightly higher amount than it actually was.
Here's what pissed me off enough to start this thread:
I just called Schwab to ask what is going on here, and if perhaps there is some hidden fee that I missed. They assured me that there is no fee for check writing. The explanation they provided, was that probably the data-entry person accidently read my clearly written XX/XX as a different amount. coincidentally, this little accident happened at least 5-6 times, and they might get back to me by Tuesday with a more detailed answer. I replied that noone could be that stupid. XX/XX is XX/XX unless they employ blind data-entry clerks. I've had this Schwab account for five years without any problems. Apparently Schwab's checks clear through PNC bank, so the 'error' might be caused on their end. I trade through Echo, the Schwab account is only for longer term stuff and check writing.
<b>If you have a Schwab account, and use it to write checks, I'd ask that you go to the 'history' section of their website and check for yourself if your numbers match. Did you write a check for $1,700 and the website says $1,700 44/100? Please let me know your results in this thread.</b>
Again, this isn't about a few cents. This is completely about whether one can trust this financial institution or not, and the fact that their customer service guy insulted my intelligence by suggesting the number I wrote was accidently misread... on at least five different checks.
I just looked at the 'Account History' section on the Schwab website, and their numbers are off. Most checks show the correct amount, while at least five or six are 24-50 cents higher than the amount I actually wrote. This bothers me, not because of the money of course, but as a trust issue. The 24-50 cents is not deducted as a fee, but as if the check was written for a slightly higher amount than it actually was.
Here's what pissed me off enough to start this thread:
I just called Schwab to ask what is going on here, and if perhaps there is some hidden fee that I missed. They assured me that there is no fee for check writing. The explanation they provided, was that probably the data-entry person accidently read my clearly written XX/XX as a different amount. coincidentally, this little accident happened at least 5-6 times, and they might get back to me by Tuesday with a more detailed answer. I replied that noone could be that stupid. XX/XX is XX/XX unless they employ blind data-entry clerks. I've had this Schwab account for five years without any problems. Apparently Schwab's checks clear through PNC bank, so the 'error' might be caused on their end. I trade through Echo, the Schwab account is only for longer term stuff and check writing.
<b>If you have a Schwab account, and use it to write checks, I'd ask that you go to the 'history' section of their website and check for yourself if your numbers match. Did you write a check for $1,700 and the website says $1,700 44/100? Please let me know your results in this thread.</b>
Again, this isn't about a few cents. This is completely about whether one can trust this financial institution or not, and the fact that their customer service guy insulted my intelligence by suggesting the number I wrote was accidently misread... on at least five different checks.
