I'm a victim of serious online fraud at brokerage

[independenceair]

I had a similar problem when I was with Ameritrade Canada.
I would try to log on or access certain features and would get a caption telling me that only one user had the right to receive the data- and I would therefore be denied access. (LOGGING OUT SOLVED THE IMEDIATE PROBLEM OF THE INTRUDER)
I would call ameritrade and they would say that i must have allowed someone to have my login password, which is not the case - no fraud , just people spying it seemed(they'd probably feel sorry for me and make a deposit).
But there were also intruders in my apartment occasionally- they would have had to dig to find my password. Maybe they hear thought.

 

[Fighter]

Quote from independenceair:

I had a similar problem when I was with Ameritrade Canada.
I would try to log on or access certain features and would get a caption telling me that only one user had the right to receive the data- and I would therefore be denied access. (LOGGING OUT SOLVED THE IMEDIATE PROBLEM OF THE INTRUDER)
I would call ameritrade and they would say that i must have allowed someone to have my login password, which is not the case - no fraud , just people spying it seemed(they'd probably feel sorry for me and make a deposit).
But there were also intruders in my apartment occasionally- they would have had to dig to find my password. Maybe they hear thought.

independenceair:
I cannot follow your English or I dont understand clearly what you
said. Do you say Ameritrade peek your account without your permission? After that, they pay you money for that practice been
detected?

At first, when you go to work in any brokerage firm, you dont need any password to go in any customer account, I thnk.

I also think that practice shouldn't block you access features.
If that happen, it should be considered seriously incident from outside intrude not internal brokerage.


Need computer sercuity expert to answer the following question:

For keylogger, could I avoid falling in trap if I don't use key to punch password every time. I use copy/paste from 26 English Letters file.

If that work for keyloger, that could be another weapen for Internet fraud.

 

[jaypifer]

Quote from Fighter:

Need computer sercuity expert to answer the following question:

For keylogger, could I avoid falling in trap if I don't use key to punch password every time. I use copy/paste from 26 English Letters file.

If that work for keyloger, that could be another weapen for Internet fraud.

Fighter:

You do not need a security expert for the answer. As you have guessed a keylogger would then only log "CTRL + V" for the Paste that you are doing (and the CTRL + C that you copied from). You have therefore fooled the keylogger.

However, you have introduced a new problem of having your passwords stored on your computer. Anyone who has access to your computer or that file has your password(s).

It would be best to make sure the keylogger never gets on your machine.

-j

 

[Fighter]

This is I got from TD bank Canada website. You may not pay attention to this long until your money take out of your bank from
other person. Be aware no one ....


"B. Use of Website
The TD Bank Financial Group is not responsible in any manner for direct, indirect, special or consequential damages, however caused, arising out of your use of this Website and/or any web browser, including any damages you may suffer if you transmit confidential or sensitive information to us or if we communicate such information to you at your request over the Internet. Links to other websites from this Website are for convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content referred to or included on, or linked from or to this Website. "


In US, there are sucessful cases against institutes on internet fraud. Any one knows in Canada?

 

[WmWaster]

Quote from jaypifer:

Fighter:

You do not need a security expert for the answer. As you have guessed a keylogger would then only log "CTRL + V" for the Paste that you are doing (and the CTRL + C that you copied from). You have therefore fooled the keylogger.

However, you have introduced a new problem of having your passwords stored on your computer. Anyone who has access to your computer or that file has your password(s).

It would be best to make sure the keylogger never gets on your machine.

-j

I don't think so.
They may log your clipboard too.

Use visual keyboard. Change location frequently.
Type your password in random order by mouse.
Type wrong characters in random, deleted by mouse.

Last but not least, you should try your very best to prevent keyloggers/malware from coming in the first place, eg anti-virus + anti-spyware + firewall + intrusion prevention system should do it nearly all for you.

 

[hajimow]

Here is my two cent advice:

As a Canadian who is now living in the USA, I recommend you the following things.

1- Post the transactions that has been done in your account in ET without your account number if you still can log in to your account to remove any suspicions that this might be a joke.
2- Talk to TD politely and reasonably. Don't irritate them so they can follow your case.
3- Globe and Mail is the most widely read newspaper in Ontario and Canada. Go to their office with all supporting documents and talk to their editor or a financial news writer.
4- Call your area's MP office and explain your problem. Once I had a problem and I called Hon. Herb Gray's office and my issue was solved in less than 24 hours.!!!
5- Check your credit cards and bank accounts to make sure nothing has happened there. Make sure there is no Virus in your PC and change your bank accounts' passwords.

A suggestion to brokers:
I think it would be a good idea to be able to put a kind of lock or alarm in your account. Like I have asked my phone company to block my number so no one can call 1-900 numbers from my number. Although I am the only user of the phone but I don't want to get a surprise bill and then try to prove that it was not me. I think being able to put some locks like the followings to the account like would be helpful:
Blocking trading penny stocks
Blocking taking out money more than $x in a day.
Blocking trading stocks in the size of more than like 5000 shares.

I like to see IB to be the pioneer of implementing some of the above features in the account.

 

[dandxg]

Sorry I didn't read the entire thread, but can't they track this bastard thru IP address? I mean cmon the FBI catches expert hackers. It is just a matter of commitment and resources, that's it.

On a side note, a friend's cousin spoofed Chelsea Clinton and the Secret Service were on his ass in 4 hours.

 

[cosine]

Quote from dandxg:

Sorry I didn't read the entire thread, but can't they track this bastard thru IP address? I mean cmon the FBI catches expert hackers.

Not really.

 

[def]

Quote from hajimow:


A suggestion to brokers:
I think it would be a good idea to be able to put a kind of lock or alarm in your account. Like I have asked my phone company to block my number so no one can call 1-900 numbers from my number. Although I am the only user of the phone but I don't want to get a surprise bill and then try to prove that it was not me. I think being able to put some locks like the followings to the account like would be helpful:
Blocking trading penny stocks
Blocking taking out money more than $x in a day.
Blocking trading stocks in the size of more than like 5000 shares.

I like to see IB to be the pioneer of implementing some of the above features in the account.

already got it, all the above can be accomplished by using the security device which supplies a random # that must be used along with your password anytime you log into the TWS or acct mgmt. Someone can poach your password but as long as you're holding onto the device, you should be safe.

 

[hajimow]

Quote from def:

already got it, all the above can be accomplished by using the security device which supplies a random # that must be used along with your password anytime you log into the TWS or acct mgmt. Someone can poach your password but as long as you're holding onto the device, you should be safe.

Yes I have that small calculator like device. I feel more safe using that for withrawal or deposits. If I don't have it with me, I can not even withraw from my own account. That is why I say IB is a head and a shoulder above the others. How about limiting maximum trading size? Will it be helpful?