If your broker must help you vs the exchange

O

Option Trader

I placed a trigger order that was held at the exchange, which they did not execute on a timely basis. It was a stop loss market order that took 8 seconds to go through, and by that time the other part of my order, which was supposed to get cancelled, already went through. My broker offered to credit the commissions, but said this risk is on me. Does that make sense? Isnt the exchange at fault? Isn't my broker required to take up this issue with the exchange?
 
You can always call the exchange yourself. I had a commisiions/cost issue with the CME and my broker. So, I contacted the CME, and they took care of it Regarding trading issues, I am certain that if you read all of the agreements you signed, you probably are screwed--as far as trading issues like the one you mention. If you really feel that you are right, then contact the exchange. If you are still not happy, you can always file a complaint with the NFA. I would contact the exchange first, though.
 
Quote from jwcapital:

You can always call the exchange yourself. I had a commisiions/cost issue with the CME and my broker. So, I contacted the CME, and they took care of it Regarding trading issues, I am certain that if you read all of the agreements you signed, you probably are screwed--as far as trading issues like the one you mention. If you really feel that you are right, then contact the exchange. If you are still not happy, you can always file a complaint with the NFA. I would contact the exchange first, though.
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Thanks.
 
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