I'd like to think I didn't get ripped off buying OpenQuant

I mean with all due respect we can not commit suicide because of this, so the only thing we can do for you is to say we are terrible sorry about our summer vacations and business trips.

We are now trying to reply to every post on our help boards within 24 hours. If you still have any problems with OQ, please drop us an email or re-post on the SQ forums.

Thanks,
Anton
 
Anton,
I appreciate the follow-up. I wasn't directing my posting at you personally.

Regarding any customer service issues, that's why I asked about TTAPI. The technical problems I had with OQ were related to the platform not the code library.

I'd like to consider using OQ's code library w/o having to use the platform. Would I be able to accomplish this using TT's API?

In other words, I'd prefer to have the option of screaming at my own developer when I have a technical problem rather than waiting for the wonderful folks at OQ to get back to me.

Best regards,
Lou
 
In my opinion you can not use OpenQuant API outside of its own IDE. You have to get QuantHouse products to do that. I get this from some posts in the OpenQuant forum.
 
OpenQuant needs to broaden its use base and encourage forum participation so that questions could be answered by other users, or a search in the OpenQuant forum. Currently the dominate way to get questions answered is by Anton or Alexei, which is not the optimal way in the long term.
 
What an excuse!!...LOL They offered bad support bcuz of vacation time and what not? What a joke!!

OPENQUANT = meant for the junkyard !!

Anyone who stupid enough to sign on for this OPENQUANT crap after reading this thread deserves to lose their money....
 
I concur, that is about the stupidest thing someone running a business could have said. Grumpy Russians and customer support just don't go together.
 
Quote from OpenQuant:

Well, try to get support from MS and you will find that you are entitled in one phone call to support desk with your VisualStudio license...

Seriousely speaking you need to have a guaranteed support contract with well defined maximum response time, penaltee fees, etc. It's quite common in the financial industry that you may pay more for support contract than for the software itself.

OQ, NT and other retail software doesn't come with any guaranteed level of support (perhaps one phone call or "on the best effort basis") so basically any response from OQ, NT or open sources software like QuickFIX is based on the same principles and a good will to help users (or a will to get more money :) ). You can argue that if OQ or NT doesn't answer you, then you can send an angry post to ET and these guys will get no new customers, so that it's in their own interst to support you. Yes, indeed, but this is not a replacement for a support contract and it's the same as in open source projects - you don't get any new users if your board is not active and you don't reply to questions.

Regards,
Anton
More...

NT has excellent response time, usally within minutes of submission. I look at both products ....in my OP considering it layout and poor support it would be foolish to purchase your product over NT or any other
 
Quote from joemiami:

What an excuse!!...LOL They offered bad support bcuz of vacation time and what not? What a joke!!
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OK, thanks for the lesson! No more exuses :cool:
 
Quote from jhucti:

In my opinion you can not use OpenQuant API outside of its own IDE. You have to get QuantHouse products to do that. I get this from some posts in the OpenQuant forum.
More...

Yes, this is true. You can use API in MS Visual Studio to develop custom insdicators, provider plugins, etc. for use with OQ IDE. If you want to develop a stand alone trading application, you should use the core framework which is available from QuantHouse.

Regards,
Anton
 
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