IB's Stubborn Defendants

[swtrader]

Quote from sudhaker:

Why do I see many stubborn defendants on the following review section?

Why can't we have a meaningful, intelligent and smooth conversation?

http://www.elitetrader.com/br/?action=view&R_FirmID=43

My guesses are:

* IB has managed to build a cult like community for their (similar to one that exists for APPLE's products) --- good for their business.
* These people are working for IB and just doing their job by defending the broker's rating.

Anyone with me on this feeling?

Cheers,

if i like IB, I'm a defendant?

who's suing me?

 

[chrismontez]

Bottom line-

It isn't as bad as it used to be, and IB Canada is much better, but even though I was paying IB several thousand dollars a year in transaction fees, customer service made me feel like it was a huge inconvenience for them to pickup the phone and a real pain in the arse for them to talk to me. The concept of showing your customers appreciation for their business seemed completely alien to them.

 

[trade2live]

IB is probably the best broker on a range of criteria, however it 's a pain to work with them. Management and developers have shown by their decisions they have little respect for customers .
Their platform is bloated with features most traders won't use , even their reps get confused with it during the tutorials.

I always say I am a full time trader ...because of IB , it's a full time job to work with them and sort out problems.

 

[TraderSU]

Quote from swtrader:

if i like IB, I'm a defendant?

who's suing me?

I meant defenders

sorry for the confusion.