IB's Option Trader

Quote from trader198:

No.4 IB discrimnate small retail traders! when I get hot, they give me special support line! I never know that, longtime ago I dial the number in the web site and waited waited for reply, with that line, when you call,you get answered immeadiately, they waitfor you!
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This thing caught my attention. Can you write in more detail what exactly are the benefits of this special support line and how one can qualify for this special support line from IB?
 
Quote from IBsoft:

We will add the order type you describe. Thanks for the suggestion.
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please add it asap. this feature is lacking for traders who want to make a big saving, esp for wide spreads. increments + / - from mid be nice.
can you give us a time frame ? within a month? by September?
thanks
 
Quote from gmst:

This thing caught my attention. Can you write in more detail what exactly are the benefits of this special support line and how one can qualify for this special support line from IB?
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They assigned me a special representative for personal service also when I had an account there. When you have this, you call this rep. for any issue - you do not have to call different departments yourself as general customers do.

I never asked for it, they just did it.
 
Quote from nixodian:

please add it asap. this feature is lacking for traders who want to make a big saving, esp for wide spreads. increments + / - from mid be nice.
can you give us a time frame ? within a month? by September?
thanks
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I can't agree more, On starting my TOS account, I noticed big savings on commissions using my TOS account over IB using this feature. eg SPX options (143.8 146.7)
I usually have conditional orders on, and if I was using IB, I'd be buying back at 146.7. But on TOS, using the conditional order I bought back 145.3. thats a 1.4 saving AND savings on the commissions, TOS's IB rate 1.2 a leg for index options, IB's rate 1.5 a leg for index options. Remember the hidden costs in IB as well titaninum detailed. Makes you think twice on basic trading operations like modifiying, cancelling. Silly!
IB will take forever to develop, I advise you to change broker now
 
Quote from comintel:

They assigned me a special representative for personal service also when I had an account there. When you have this, you call this rep. for any issue - you do not have to call different departments yourself as general customers do.

I never asked for it, they just did it.
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Thanks for sharing your experience. So, apart from having one point of source for interactive with IB, what other benefits did you experience by this arrangement?
Specifically:
1) Did you experience a significant better service from this one representative like he would pick phone within 2-3 rings (as another poster mentioned), was this representative able to sort things out for you "quicker and more effectively" than their average customer service executives.

2) Was your account an individual account or an LLC account?

Thanks!
 
Although IB is good in many ways, they often take forever to implement a change even when they agree that it is an excellent suggestion. It's a shame that they are so unresponsive to the suggestions of knowledgeable traders.
 
Quote from surfer25:

Although IB is good in many ways, they often take forever to implement a change even when they agree that it is an excellent suggestion. It's a shame that they are so unresponsive to the suggestions of knowledgeable traders.
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We have just finished the coding and are now testing.

We have several sources of requests and suggestions, as well as our own agenda. There are limited number of projects we can work on at the same time.
 
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