Is it any surprise? The ticker is at least 5 seconds behind the official market time, customer service rings busy or just rings, the TWS software keeps shutting down, tokens that dont work, customer service reps who dont know an equity from a hole in the wall and simply dont care, trades that appear to execute but not really, money that simply vanishes I could go on. Just look in the retail trading section and you can see all the nightmares with interactive brokers.