IB, you really suck...

I tried different searches on the net...Trying to find exit fees for brokers. So WHAT ARE the exit fees for closing an account at IB?? Other brokers charge about $150. to move money and stocks to another broker. And I do believe they will not allow any open positions of any kind before the move...
 
OptionsOptionsOptions said:
I'm 100% sure brokers do transfer open positions.
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You are probably right. I haven't transferred anything in 15-20 years. Morgan Stanley required it when I moved to either Schwab or Fidelity. Been happy with Schwab and Fidelity. I'm an active trader, but not a day trader. I don't get (or need) the best fills. Customer service is big for me. I am willing to forgo the best trade, to be able to talk to someone who halfway knows their stuff. Both Schwab and Fidelity fits that bill. I'm also happy with the 0 commissions...And yeah, I know they make it up with the front running.
 
TimtheEnchanter said:
Untrue! Fidelity, Schwab (even TDAmeritrade were all nice), no problems with AMP Futures either.
On a critical day, the worst wait on the phone was under 10 minutes, then I got a call back from a Schwab registered rep in 20 minutes! Vanguard ditto, SUPER nice if you are a market timer, not a trader.
ThinkorSwim chatroom - nobody forces you in there. They don't "promote" it! I was a client and I never visited. And I disagree that they know nothing. Sometimes you need to talk to a real human being to typically to resolve margin issues!
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I should have specified that I live at the other side of the pond, in Europe, so my experience comes from listening to my fellow angry 'surrounders'. We don't love our support options here.

I can read now a few USA citizens being happy with their support, so yeah kick IB in the guts then, they should try to the improve their help desk.
 
TimtheEnchanter said:
Untrue! Fidelity, Schwab (even TDAmeritrade were all nice), no problems with AMP Futures either.
On a critical day, the worst wait on the phone was under 10 minutes, then I got a call back from a Schwab registered rep in 20 minutes! Vanguard ditto, SUPER nice if you are a market timer, not a trader.
ThinkorSwim chatroom - nobody forces you in there. They don't "promote" it! I was a client and I never visited. And I disagree that they know nothing. Sometimes you need to talk to a real human being to typically to resolve margin issues!
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TD Ameritrade is a hit and miss. Sometimes if you are lucky, you can get one really fast who happens to be super nice and knowledgeable but sometimes you can get a crappy clueless noob who knows nothing and is incredibly rude. But I agree the wait time is always less.
 
angrytrader said:
I've never seen anyone saying : "my broker has an amazing customer support :D"
They are all horrible!
If you look at my broker's internal forum there are about 20 posts per week complaining about the help desk.
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I'll say it, "my broker has amazing customer support" (Dash Prime) and my execution platform service as well (WEX)

In the years I've been with them, I don't ever remember when the phone rang more then 3 times with any question I had. And I speak to someone who knows what they are talking about and cares. I also never remember my execution platform ever going down.

But I understand why people have accounts at IB (I have one there as well) They offer access to products that no one else does.
 
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