Yeah, gotta take the good with the bad I suppose... I got this a few months ago. 
IB, you really suck...
- Thread starter lindq
- Start date
Yeah, gotta take the good with the bad I suppose... I got this a few months ago.
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I received one of those a few years ago. An actual "thank you" note from IB.
I thought that hell had frozen over.
Good service, maybe, potentially, hopefully, except when one is trying to get one’s money to them via their touted apparently little to non functional ACH service. Amp’s concept of a trader initiating the ACH ain’t working with most banks I know. I am waiting on that post listing the banks that allow one to ach money to amp without AMP first requesting it from one’s account. So many banks will not do it. I want to know what banks will. AMP said they would post that list this week. We will see.
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What do you need support for that you can't figure out on your own?
Generally when "The Algorithm" screws something up and you need to find out why and try to get them to unscrew it. But also times like when need to ask your broker to ask the exchange to add an option series if no-one has requested it yet and you want to buy it and similar issues like that. Not a problem with my current broker on the first because they don't screw things up and they're always helpful with the second where as IB "customer service" doesn't even comprehend what you're asking.
The bottom line is that if you do vanilla stock trading with IB you'll probably be fine and not encounter any issues. If you do anything with options of FOPs or a PM account you're inevitably going to run into issues caused by them, and when that happens you'll most likely be left immensely frustrated.
I've had to resort to cursing out some of their front line techs more than once.
considering the amount of money they have, there's really no excuse for such inept help
then again, have you ever tried to hire competent people ? might not be so easy .
all the sharp folks are here on et , trading. right ?
considering the amount of money they have, there's really no excuse for such inept help
then again, have you ever tried to hire competent people ? might not be so easy .
all the sharp folks are here on et , trading. right ?
Trust me key account services don't amount to much. All you get is some noob who answers your phone. Yeah your call gets answered earlier but you get somebody who has absolutely no clue about anything in IB or even your question and you have to go through several transfers to finally reach somebody who knows a thing or two about what you are asking and you finally get some answer. So it's about the same as waiting in queues.
This is what happens when you don't pay people well. Eventually all the good people leave as soon as they paid their dues and you just keep getting noobs. By the time those noobs start to get tiny little bit pro, they leave too. IB just doesn't give a s***. Their attitude is basically "This is what we offer. You don't like it, you can leave. We have a hundred more to take your place". Because the alternative is RobinHood where your money isn't even safe.
Untrue! Fidelity, Schwab (even TDAmeritrade were all nice), no problems with AMP Futures either.I've never seen anyone saying : "my broker has an amazing customer support"
They are all horrible!
If you look at my broker's internal forum there are about 20 posts per week complaining about the help desk.
On a critical day, the worst wait on the phone was under 10 minutes, then I got a call back from a Schwab registered rep in 20 minutes! Vanguard ditto, SUPER nice if you are a market timer, not a trader.
ThinkorSwim chatroom - nobody forces you in there. They don't "promote" it! I was a client and I never visited. And I disagree that they know nothing. Sometimes you need to talk to a real human being to typically to resolve margin issues!
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