more likely there is an internet interruption e.g. data feed from the exchanges
what is a timely manner in a fast moving market?
there is no retail trading desk capable of handling a massive inflow of calls in a timely manner.
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IB wait times suck
- Thread starter SoesWasBetter
- Start date
what is a timely manner in a fast moving market?
there is no retail trading desk capable of handling a massive inflow of calls in a timely manner.
Fair point...
Inclement weather is a real problem. Did you try turning your smart phone into a hotspot? I use that as a back up. And I bought business class internet fwiw.I think that in nearly 20 years, I've only experienced a couple of times that IB was down. The bigger problem was my ISP going down. For that reason, I have a small account elsewhere as well as two ISPs so that either one going down doesn't shut me out. For hurricane power outages, it was find the local wifi
I think that in nearly 20 years, I've only experienced a couple of times that IB was down. The bigger problem was my ISP going down. For that reason, I have a small account elsewhere as well as two ISPs so that either one going down doesn't shut me out. For hurricane power outages, it was find the local wifi
Primary connection wired, backup mobile (3G/4G). Mobile towers have generators in most places. Also good to live in a place that has diesel generators in the basement.
+1
I totally agree.
I contacted IB a few times, and everytime through chat, and service was fast and accurate.
Last time was 1 week ago.
Phone calls are so 80'.
There are times when you need to call. For me it was getting the security card shipped to me, I don't remember why exactly but I needed to call in.
During the GFC I only had one ISP. Because of the volatility, it was not unusual for me to have 15-20+ open orders at a time. My ISP went down and I was a bit freaked. Oddly, the fills I got during the outage were in my favor. Murphy's Law dictates that such fortune should not occur.
Since then, I have carried two ISPs and consider the add'l fee to be the price of peace of mind.
Since then, I have carried two ISPs and consider the add'l fee to be the price of peace of mind.
murphy's law works in reverse for traders. most trader's would be more profitable if their ISP
were down 95%of the day.
murphy's law works in reverse for traders. most trader's would be more profitable if their ISP
were down 95%of the day.
LMAO. I have no smart ass retort for that.
This isn't and has never been IB's model. Also - if you need general advice on options strategy from your broker, you're asking for trouble IMHO.
I agree. I didn't mean general advice like "what's the difference between a put and a call or how do I put on a vertical spread?" but I can see how you interpret my comment that way.
Just comparing and contrasting. And I believe Lightspeed offers discount rates as well equal to IB or better. I'm speaking about the level of customer service. At the same commission rate or cheaper.