IB waaay behind on tech support?

[Catoosa]

Quote from sunvalley:

I vote by taking my business elsewhere. I have already complained enough to this company via multiple channels.

I agree strongly with your perspective but can not just wait for things to get better. My bad experiences with their platform started last year and now it is March 2007.

I think IB has the greenest grass. Since it is their quote and order platform that is the most important, I wonder if it would be better for TWS users if IB had their charting on a separate software platform?

 

[murray t turtle]

Quote from jimrockford:

Suggestion #2185 recognizes that IB "implemented" a previous suggestion, making it IB policy that debugging existing features take priority over adding new ones. The new suggestion is that since IB has already adopted the policy change we want, IB should now actually begin to follow its own policy in reality, not just in theory!

Come, on guys, if you have time in this thread, then you have time to vote in the features poll! Don't be discouraged just because it takes some persistence to be heard on this issue.

=============
JimR;
Easy way to find poll;
elite search,top right this page,
search IB poll.

Perhaps for security purposes;
a new voter user name, & vote password is required Tried my regular password, but a new voter password is required

As they say in Chicago;vote early,
vote often

 

[Bob111]

IB GTD orders submitted via API not working anymore since this monday,when US switch to summer time. can any of IB representatives here PM me direct email to IB API developers?
Thank you!

 

[IB Salvatore]

Bob111,

Send an example to api@interactivebrokers.com with my name in subject.

Sal Recco

 

[deviltrader]

I've used IB for several years and tech support has never been high priority for them. Cost is what they emphasize. I doubt they'll change anytime soon. Try a diff broker if support is your thing.

 

[Bob111]

Quote from IB Salvatore:

Bob111,

Send an example to api@interactivebrokers.com with my name in subject.

Sal Recco

here is screenshot-

 

[Bob111]

and anothe one with no GTD option-

 

[IB Salvatore]

It looks like your feature selector might not have all the order types enabled. It's hard to trouble shoot based on screen shots. Please call us.

 

[Bob111]

compare @ expiration time and server time

 

[rwk]

IB has had some support problems in the past, but the last several times I have called, the support rep was prompt, knowledgeable, and polite.

This forum is probably not the best place to diagnose and fix support issues.