IB Very bad Market Data
- Thread starter Barbaris
- Start date
Finally,
P: Ok, I do apologize for the confusion but according to our records you spoke to my Colleague Karen in Customer Service who confirmed of a known issue, Customer Service typically handles market data related issues.
P: Customer Service had advised you to run our Beta version of TWS
P: Ok, I do apologize for the confusion but according to our records you spoke to my Colleague Karen in Customer Service who confirmed of a known issue, Customer Service typically handles market data related issues.
P: Customer Service had advised you to run our Beta version of TWS
Now everything is ok.Just installed new built.
But I am wondered why IB support during 2 days tried to lie and persuade me that I am idiot. They told me that 400 000 - 600 000 lots on BAC best bids/asks are normal and they see the same numbers in Bloomberg,BookTrader and ect ???
They do not want to solve so simple problem just wasted my and their time.
I am shocked.
It's surprising that the customer service rep named on your screenshot (http://www.elitetrader.com/vb/attachment.php?s=&postid=3503061) has had at least two chats immortalized over the years.
See this post from 2009:
http://www.zerohedge.com/article/interactive-brokers-having-really-tough-day-those-locates
Ok,
I read it, and the problem was Megan C did not explain it to him correctly.
If you short a stock, you are charged interest to short it, it can be a very small amount.
You have to short stock in margin account not a cash account. So you need to calculate your margins correctly.
For example, if you are 20% margin, your margin account is not maxed out and you would not be liquidated. I believe normal margin for stocks is 50% for max.
So when you are under margin for example, you could take money out of your account which is like a loan against your account. I assume on IB you just have one account not a separate account that has cash in it, and another account that has margin positions in it, but I could be wrong.
Now if you short a stock that pays interest, my understanding is that you have to pay the interest to the original owner of the stock, but I could be wrong.
So the lesson learned is don't go max out your margin. In the past my broker would give me a margin call and let me close out enough positions to get back under margin. It seems like some brokers, just instant close positions these days.
I read it, and the problem was Megan C did not explain it to him correctly.
If you short a stock, you are charged interest to short it, it can be a very small amount.
You have to short stock in margin account not a cash account. So you need to calculate your margins correctly.
For example, if you are 20% margin, your margin account is not maxed out and you would not be liquidated. I believe normal margin for stocks is 50% for max.
So when you are under margin for example, you could take money out of your account which is like a loan against your account. I assume on IB you just have one account not a separate account that has cash in it, and another account that has margin positions in it, but I could be wrong.
Now if you short a stock that pays interest, my understanding is that you have to pay the interest to the original owner of the stock, but I could be wrong.
So the lesson learned is don't go max out your margin. In the past my broker would give me a margin call and let me close out enough positions to get back under margin. It seems like some brokers, just instant close positions these days.