Quote from nassau:
I would of preferred not to know the support on a first name bases when I call. I would of preferred never had to ever call.
Be very interested in what you trade as
It is "impossible" for anyone who trades on a daily bases (more than a few trades daily) to not of had amply problems..especially over a number of years.
I todate have not had the warning that mentions the recent update..but on a daily bases loss data, executions on some of the trades are slow or freeze for several seconds, loss bid/ask on several stocks for most or part of the day and thus have arca,island up and ready, execute trades that show they have been executed and show up in the account but not on tws.etc, etc...the list goes on..daily!
Complaining? is that what you call it when you have to call your broker for help on their software? While being exposed to the market..when you get through to only have the choice of exit as you can not place a working order! or
"not looking for a rocket scientist but at least someone who has discernment of their software! let alone you get a different explanation/excuse from whomever answers?? and I am not alone in my summation.
All brokers have problems and often daily, its par for the course, buy let alone the mandatory? optional upgrades that end up being some sort of beta version - where the trader is exposed.
I personally think you should have an option otherwise the broker should have a fiduciary responsibility - which we all know is not going to happen.
complaining? versus looking for an explanation or remedy so one can trade ...and make money...is what I try and do and letting others know or checking the posts of others so as to avoid a problem ..to me is just good business..
w
I'm an active trader, every day, many times per day. I'm mostly an ES trader, but I do stocks. When I do stocks I'm more of a swing trader. Discretionary.
I don't have daily problems. In fact, the last problem I had that I called about was several months ago regarding book trader. The guy told me they were aware of it, and were correcting it. And they did.
I've had some disconnects, typically brief. I generally don't call on those. And I don't remember when the last disconnect was. Its been quite a while.
I don't get "warnings" about upgrades I guess because I always upgrade when I'm prompted. Yes, a few times this had some bugs (book trader was one of those).
There was a problem probably six months ago or so that my screen was going blank once in a while. As I recall, it would do it intermittently. They corrected that problem fairly rapidly.
But again, anytime I have called IB they have been polite and tried to handle my problem. Note, I don't whine at them (not saying you do), swear, etc.
I have always been surprised at some of the posts here about IB, because they always are different than my experience has been.
Some of the posts we get here are because the trader doesn't know how to operate TWS. Can't really blame IB for that. Some problems are technical problems on the users end I would guess, because they are not system wide.
Put it this way, IF you're having serious problems I would take a look at your set up...because I am not having serious problems. I would also guess that most of the users of IB are not having serious problems.
By the way, I didn't use the word "complaining" in any of my posts.
OldTrader
