IB TWS: "Trader Workstation is unable to communicate with the web site you are trying to access

[CharlesS]

Getting this message on attempts to initiate Live Chat & Send of Secure Message

TWS however is posting real-time chart & data update.

Anyone else seeing this ?

 

[licid9]

Yes; I'm having the same error message when trying to access "account manager homepage" from TWS.

 

[HobbyTrading]

Could it be that TWS is looking for a browser which isn't present on your computer? In "General Configuration" is it possible to define which web browser TWS is supposed to be using.
https://www.interactivebrokers.com/...ral.htm?TocPath=Global%20Configuration|_____1

 

[CharlesS]

Thanks, I'm familiar w/ that config and confirm it's correct by running TWS menu cmd

Help/Guides and Documentation/Online User's Guide

which brings up the page in Chrome, to which that config has been set a long time.

 

[HobbyTrading]

So maybe the Account Management website was not available at the time you tried to access it via TWS? That website is being used in case you want to send a Secure Message to IB.

 

[CharlesS]

Maybe, but Live Chat was also unavailable, don't know if that's separate a component or not.
Many pieces in the chain, too little info for diagnosis.