Quote from mokwit:
I acknowledge that if you are actually going to do something audit trails etc from incidences should be sent to asist you, but really what you are saying is that despite numerous posts from numerous users you are not prepared to start troubleshooting until the customer with his money on the line acts as guineau pig and bug finder first.....................
The first time I encountered this was over a year ago with EUREX, I have since seen it in HSI, NYMEX and IDEALPRO. It is an intermittent problem and I do not have acces to audit trails from months/weeks ago. I sent details with the first incidence but after the unbelieveable fob off I got from IB help I did not waste my time again.
Once again the customer is wrong/a liar I presume. You should DO SOMETHING ABOUT YOUR ATTITUDE PROBLEM as it seems many problems are turning out to be IB issues after all e.g the problem with Market Depth. i did not send an audit trail for that because I knew before I sent it that IB would probably come out with the it's your ISP/PC/ "nobody else has reported this" routine but by your own admission it was indeed an IB problem.
