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IB TWS issues last couple of days...
- Thread starter risktaker
- Start date
I'm not sure what is happening w/tws, as I am not receiving any kind of message, however I have attempted to long er2 and es and nothing is being revealed on my tws desktop. I called tech support and they can't access my acct. info. to determine if these trades did in fact occur or not. A couple years back this exact same thing happened and the transactions did in fact go through and I was completely unaware for the better part of an hour. Ya, I ended up losing money. Anyway, tech support said they should have the problem fixed by now. Call and make sure whether your open or not.
The problem is still occurring for me, even after several reboots/restarts.
They are basically unresponsive on the customer service chat. I know it is 2:30 am EST, but they are a worldwide company!
No alerts on TWS. The web page shows status as "no problems" yet I have no account information, no balance, no positions.
Come on IB, give us the current status, good or bad!
They are basically unresponsive on the customer service chat. I know it is 2:30 am EST, but they are a worldwide company!
No alerts on TWS. The web page shows status as "no problems" yet I have no account information, no balance, no positions.
Come on IB, give us the current status, good or bad!
rudyo,
I just spoke to customer service in hong kong(london just opened and has a verrry long wait) and they were able to help me w/ this problem . I was concerned that I had open positions that were not being displayed on my tws desktop or in my accts. page. They were able to determine that my orders never in fact did execute. They should be able to help you too.
link: http://www.interactivebrokers.com/en/general/contact/contact.php?ib_entity=llc
I just spoke to customer service in hong kong(london just opened and has a verrry long wait) and they were able to help me w/ this problem . I was concerned that I had open positions that were not being displayed on my tws desktop or in my accts. page. They were able to determine that my orders never in fact did execute. They should be able to help you too.
link: http://www.interactivebrokers.com/en/general/contact/contact.php?ib_entity=llc
Well, I spoke to cust. service and all I was told was tehy're having problems and they know about it. They're doing everything they can to fix it. No ETA whatsoever.
Oh well, I'm not stuck in any trades but was trying to short YM when it was at 12285... that time has come and gone.
Oh well, I'm not stuck in any trades but was trying to short YM when it was at 12285... that time has come and gone.
Quote from rudyo:
The problem is still occurring for me, even after several reboots/restarts.
They are basically unresponsive on the customer service chat. I know it is 2:30 am EST, but they are a worldwide company!
No alerts on TWS. The web page shows status as "no problems" yet I have no account information, no balance, no positions.
Come on IB, give us the current status, good or bad!
I realize and totally understand that they will have tech problems, everyone does and will.
The issue for me is one of communication! Why can't they send out an alert to TWS just like they do every time an exchange isn't available?
Also what good do it do to update the webpage status every minute if it always shows green and "no problems?"
https://www.interactivebrokers.com/en/software/systemStatus.php?ib_entity=llc
It is this kind of thing that alienates customers. I don't get it...
The issue for me is one of communication! Why can't they send out an alert to TWS just like they do every time an exchange isn't available?
Also what good do it do to update the webpage status every minute if it always shows green and "no problems?"
https://www.interactivebrokers.com/en/software/systemStatus.php?ib_entity=llc
It is this kind of thing that alienates customers. I don't get it...
Quote from jimrockford:
I was plagued by problems with magenta orders, requiring me to restart TWS repeatedly and to go through painful troubleshooting, and then, during the last hour of trading, QQQQ quotes for SMART, INET, and Direct Trade were totally screwed.
I'll say it again: IB, please stop putting your resources into the never-ending parade of new bells and whistles, many of which never work well enough to be used in actual practice, and instead concentrate your precious resources on your ABCs:
A) getting the data to stream,
B) getting the orders to execute, and
C) getting the execution reports to transmit!
IB did achieve very high reliability, for a time, but it seems to have fallen off the wagon and again gotten way too pre-occupied with bells and whistles.
One of the first recommendations to be officially adopted, in IB's new features poll, was a suggested policy change that IB should put high priority on getting old features to work, and low priority on adding new features. IB officially adopted this suggested policy change, but does not seem to follow it's own policy.
IB customers, please contact IB and politely, calmly, constructively urge them to stop with the new bells and whistles, until they can get the old staples reliable!
This post has FAR too much common sense...
For the folks at IB to grasp.
There have been various, serious problems with the IB platform over the past week...
Most of it because they constantly foist new Builds of TWS on Customers...
Without doing adequate Beta Testing.
Essentially... every new release to Customers is a Beta Test.
This time around IB Tech Support just totally gave me the runaround...
And I spoke with people that acted like they were not even listening.
They finally asked me to send in my log file...
Which clearly showed the problem to be at IB's end...
And then, of course, NEVER GOT BACK TO ME.
If you are a Pro and want to trade with IB...
You better have advanced technical experience...
Or technical staff in house.
How about everyone posting here add the following information: TWS Build and Java Build. Also your server if you know it.
Both are available in the Help/About TWS
866.5 1.6.0_01-ea
FWIW we had problems with the first hour and a half after the HSI opened yesterday. The SGXNK guys were also affected around the same time.
Loss of data to TWS and very intermittent backfill. All OK 1.5 hours after HSI open. HK server. Possibly demand was up with lots of people around the world subscribing to the chinese feeds to find out what was happening. That would tend to kill IB's servers until everyone went away.
Both are available in the Help/About TWS
866.5 1.6.0_01-ea
FWIW we had problems with the first hour and a half after the HSI opened yesterday. The SGXNK guys were also affected around the same time.
Loss of data to TWS and very intermittent backfill. All OK 1.5 hours after HSI open. HK server. Possibly demand was up with lots of people around the world subscribing to the chinese feeds to find out what was happening. That would tend to kill IB's servers until everyone went away.