Interesting to see that your upload speed is so much faster than download speed.
In my case: ping 9 ms, download 9.6 Mbps, upload 9.85 Mbps.
Nevertheless, I don't think that your internet speed is your bottle neck. Are you sure that your computer has enough RAM available, and does not have to resort to using swap space on your hard drive? TWS is known to be rather memory-hungry.
Sorry, I got it backwards: 7mb download and 1.7mb upload. I have 8GB ram and the max TWS uses is about 1gb. No background apps while using TWS.
IB did recommend to try the Offline version of TWS. I'll give that a try when I have more time.
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