Ib Tws Down

tried different computer. It is working. back to my trading computer is still blank. any clue? I did try the reboot, still blank.
 
Quote from huangks:

tried different computer. It is working. back to my trading computer is still blank. any clue? I did try the reboot, still blank.
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If you could send the error logs to our helpdesk, we could have a look. Please include mg101 in the subject line, that way I am sure to get the emai.
 
Quote from electron:

Back in.

It turned out that the settings file for TWS was corrupted despite my reinstalling of TWS. Def was very instrumental in helping me out to resolve this issue... More people like him would make IB a much better firm...

Seems like the connection is OK and the data is flowing smoothly...
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how did you fix it? I think have the same problem.
 
It is working now.
After uninstall and reinstall.

I uninstalled and then wiped out the whole jts folder. now it is working. at least for now. thx.
 
Quote from Cdntrader:

how did you fix it? I think have the same problem.
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Here is the email I received from the IB support team where def directed me:

"
Sorry to hear you are having issues with the TWS, In order to correct the matter you might consider deleting
your current settings.xml file and restore the settings file from the previous day. The way you would do that is by, first
identify the proper account and folder for the specific account you need to login with.

1. ) Please make sure you are running latest version of Java.
2.) Please goto your "C" drive on your computer and look for either a folder called: "IBJts" or "Jts"
3.) Then look for a folder that looks like: dluahghzv, look for the date last accessed, look for the most recent.
4.) Double click on the folder and then look for the "setting.xml" file, delete.
5.) Login and then goto "File" and then "Restoring Settings".

"

The last step probably was not necessary and I did not figure out what to do with it. I just restored my settings manually.

Hope this works for you...
 
Quote from electron:

Here is the email I received from the IB support team where def directed me:

"
Sorry to hear you are having issues with the TWS, In order to correct the matter you might consider deleting
your current settings.xml file and restore the settings file from the previous day. The way you would do that is by, first
identify the proper account and folder for the specific account you need to login with.

1. ) Please make sure you are running latest version of Java.
2.) Please goto your "C" drive on your computer and look for either a folder called: "IBJts" or "Jts"
3.) Then look for a folder that looks like: dluahghzv, look for the date last accessed, look for the most recent.
4.) Double click on the folder and then look for the "setting.xml" file, delete.
5.) Login and then goto "File" and then "Restoring Settings".

"

The last step probably was not necessary and I did not figure out what to do with it. I just restored my settings manually.

Hope this works for you...
More...

thanks!
 
There is a [MDServerConnections] section in the user.ini file in c:\jts folder. I think this has something to do with which server you are connecting to. Today my [MDServerConnections] section looks like below:

[MDServerConnections]
Attrib 4=
Port 4=4000
Attrib 3=
Port 3=4000
Attrib 2=
Port 2=4000
Attrib 1=
Port 1=4000
Port 0=4000
Attrib 0=
Host 4=mktgw1.ibllc.com
Host 3=mktgw1.ibllc.com
Host 2=gw1.ibllc.com.hk
Host 1=mktgw1.ibllc.ch
Farm 4=usbond
Host 0=mktgw1.ibllc.com
Farm 3=usfuture
Farm 2=hkfarm
Farm 1=eurofarm
Farm 0=usfarm

From my backup of the same file, this section used to be like this:

[MDServerConnections]
Host 3=mktgw1.ibllc.com
Host 2=mktgw1.ibllc.com
Host 1=mktgw1.ibllc.com
Host 0=mktgw1.ibllc.ch
Farm 3=usbond
Farm 2=usfuture
Farm 1=usfarm
Farm 0=eurofarm
Port 3=4000
Attrib 3=
Port 2=4000
Attrib 2=
Attrib 1=
Port 1=4000
Attrib 0=
Port 0=4000

It seems hk server is added. Does anyone have better idea of what this change was about? and how TWS uses info in the [MDServerConnections] section?
 
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