Ib Tws Down

Quote from pipscooper:

Ok IB it is 1:00 AM, 30 minutes past when things should be available and login is slow and no market data when you finally get logged in - despite the glib "all systems are operating normally" posted on the bulletin page.

No market data here either. Earlier today I was getting yellow/orange color instead of green for market data. Any idea what that means?

OldTrader
 
Quote from OldTrader:

No market data here either. Earlier today I was getting yellow/orange color instead of green for market data. Any idea what that means?

OldTrader



It means one or more of your data connections are down. From the menus pull up VIEW / Market Data Connection to see which one(s).
 
Quote from pipscooper:

Ok IB it is 1:00 AM, 30 minutes past when things should be available and login is slow and no market data when you finally get logged in - despite the glib "all systems are operating normally" posted on the bulletin page.

Same.

The system has been down / unreliable for how long now--- because somebody misconfigured a firewall?

I wonder what IB's liability is if it is found that the company is obfuscating the truth from it's clients?

For IB's sake, this better be a "firewall issue" and not something on a bigger scale that they are trying to cover-up.

"Misconfiguring a firewall", or whatever, is the equivalent of someone claiming they meant to press buy instead of sell, IMO.
 
IB Communique:

As we stretch to appeal to a more diverse client base by offering more pedestrain features-- we've sold out our core customers.

Sorry. Hope that huge loss you've taken on account of our "firewall" problems wasn't too devastating.
 
Quote from zltrader:

No connection here either.

View->Marekt Data Connection: it shows "usfuture disconnected"

But on the bright side the bulletins seem to be functioning perfectly. Maybe they can include quotes in the next one.
 
Quotes, yellow instead of green? You guys must be kidding. I am still trying to connect... Yellow quotes for me would be a sign of progress...
 
Here is the IB tech support attempting to fix the current issue.

attachment.php
 

Attachments

Quote from electron:

Quotes, yellow instead of green? You guys must be kidding. I am still trying to connect... Yellow quotes for me would be a sign of progress...

No quotes. Logged in but no better off than you. Yellow (really orange) "market data" box in lower right corner of TWS (next to time) is what Old Trader was talking about.

I also love how the bulletins alway say "some users" when describing an outage. Ever thought about who is not included in that group?
 
Quote from MarketJudas:

Here is the IB tech support attempting to fix the current issue.

attachment.php

And that pictorially describes the orange/yellow market data problem OldTrader was talking about as well.
 
Back
Top