IB TWS Charts not loading

[lemeeeplay]

Is it just me or is IB having chart problems today? All of my charts in TWS are blank. I have tried clearing out my profile and starting fresh and then adding a new chart, but it still comes back blank.

Above the chart window says "Loading..." (See screenshot)

Anyone else having this problem?

 

[lemeeeplay]

Here is the screenshot

 

[222bc]

In NYC, as of now, TWS charts are loading properly.

bc

 

[tomahawk]

Have you tried re-booting a few times? Everything's loading fine here.

 

[cap'ncod]

No fx data all day in UK. Others are same in IB chat room. But no messages or notifications from IB. In six years as a client this is the first time I feel they have behaved poorly.

 

[DAV]

We posted this message on the system status page hours ago:

Some traders may be having difficulty loading charts for Forex pairs. If a Forex chart is left open, this may prevent charts for other securities from loading properly. We are aware of this issue and expect a resolution shortly.
Traders experiencing this issue should close all Forex chart windows. This should prevent issues with loading other charts (stock, futures, etc).

All other IB systems are operating normally.

 

[lemeeeplay]

Dav, Thanks for the update. I didn't know about the IB status page. I have bookmarked it for future reference.

I just closed out my FX charts and the other charts loaded fine. I think I can get by for now.

FYI, the IB status page is showing green right now @ 6 PM EST

http://www.interactivebrokers.com/en/software/systemStatus.php?ib_entity=llc

Is this the page you got that info from?

 

[lemeeeplay]

Oh btw, i love IB. They are the best.

I normally post here because there are a lot of active IB traders on ET and people respond quickly

Though I really should be calling IB tech support for this type of stuff instead.

 

[vk79]

still no resolution of problems with FX data. It has been 2 days.

Everytime I go to online chat I am told "we are working on the problem"

 

[piptek]

IB is very popular for its worst charts and customer support in the brokers industry. However I use IB because of the dirt cheap comm and easy tax documents. I do have problem of loading charts too. One way to solve the problem is to download ninjatrader software(which is free) and hook up IB data feed. you will get class A charts with IB data feed. That's what I do .