IB ticket response time positive surprise

[rayl]

Credit where credit is due. I've always (like most) had questionable feelings about IB's ticket response time.

So was I pleasantly surprised when yesterday, after the market close, I put in a banking inquiry and a response was provided within 2 hours....!


Hopefully a new trend and not an anomaly.

 

[JackR]

I think the speed of the response is highly dependent on where your ticket is routed.
Info requests - quick, technical glitches, not so quick.

I've had some same day, others have taken a week.

Jack

 

[rayl]

Quote from JackR:

I think the speed of the response is highly dependent on where your ticket is routed.
Info requests - quick, technical glitches, not so quick.

I've had some same day, others have taken a week.

Jack

True but I've put in banking tickets in the past, and they've never been responded to faster than the end of the next business day.

 

[moneymonkey]

I experience something silimar with IB support today.

I was unable to login to my account because I haven't got my passcode card yet, I send them a email it was responded within minute. Then I call the hotline and got a temperory passcode and got access to my account again.