Really. Is there a worse tech service organization on the planet than at Interactive Brokers?
Where do they get these people? From a local vocational school?
I close two accounts to move them to an advisor group, and send in their security devices. They lose them. Fortunately I have a return receipt from the post office. I send it in. Days later and I still can't access the accounts to close them. "We've forwarded your request to management", I am told. Once. Twice. Three times.
I upgrade to the latest TWS. Whoops. Can't enter orders manually in advisor accounts. Won't take them. Something wrong with the upgrade. Call tech support. (Support???) They won't deal with it. Pass me over to ProServe advisors. They don't know what to do. Downgrade to the previous TWS. Works fine.
Please IB, just outsource your entire tech operation to Bangladesh and it will be a signficant improvement.
Where do they get these people? From a local vocational school?
I close two accounts to move them to an advisor group, and send in their security devices. They lose them. Fortunately I have a return receipt from the post office. I send it in. Days later and I still can't access the accounts to close them. "We've forwarded your request to management", I am told. Once. Twice. Three times.
I upgrade to the latest TWS. Whoops. Can't enter orders manually in advisor accounts. Won't take them. Something wrong with the upgrade. Call tech support. (Support???) They won't deal with it. Pass me over to ProServe advisors. They don't know what to do. Downgrade to the previous TWS. Works fine.
Please IB, just outsource your entire tech operation to Bangladesh and it will be a signficant improvement.
