here is my story. yesterday i was about to transfer money via ACH from IB to my bank. it was joint account. i login into account using firefox(don't know, if it make difference) and click on option "create instructions". but because i was lazy and don't write down bank acc # and ABA i simply open in new window my another account, log into it and get to the page where you can view/modify/delete instructions for ACH transfers. i copy and paste acc# from this account into account,where i was creating instructions, click next or whatever it says on button. did receive conformation token,but then-@ final step of creating ACH instruction error message says-"instruction with this name exists".
hmm...aa, hell with it. add 1 at the end and go to another step,where is agreement was. down to the bottom of the page and about to put electronic signature, but there is only one, with my wife name(remember-it's joint account).hmm..alright-copy and past her name, to get to the final page, where is all info is -names of account holders,username,acc#,amount,bank info, etc. and there is surprise for me-top of the page clearly shows that i'm in our joint account, both names and account # on top of the page, but on rest of the page all info is from another account. and transfer is pending not from joint account, but from another one,with single owner
how about that? i have all screenshots of this mess,because i never seen something like this. have no idea, what may cause it.
anyone ever seen something like this?
Thank you!