IB Stops not going "dark blue"

finally got a response from support. The support guy/girl doesn't even know his own product. Here is the response I got.

"light blue means that we are holding the order within our system until the price has been triggered by the market".

He then dismissed my report.

What incompetence. I'm a loyal customer of IB, and really want to be taken seriously when submitting bug reports. IB really has to hire other than McDonalds alumni to man the support desk.
 
Originally posted by def
more info.
I went as far as doing a few trades/orders. once dark blue and modified, even though it stays light blue, the order is submitted. When triggered, it goes green (from light blue).
More...

that mirrors my experience. Thanks for your help Def ... again you're the only one that truly helped. I hope IB is treating you well !
 
:)

That's typical for the Standard-Helpdesk in US.

But I received a good answer from the technical support:

"Thanks for working with us on this issue.

We've done some extensive testing on this issue and were able to re-create the
issue. We're notifying development about this issue.

-Ernie
IB Technical Assistance Center"


regards
Merkur
 
I also had that problem, but I was able to work around it by duplicating the order, canceling it, and then transmitting the duplicate. This worked 95% of the time, so I didn't worry about it a lot. Good to know someone was a little more hard-headed and got the to take notice of the problem. My former helpdesk experiences have kept me from even trying.. :)

Cheers
Wonko
 
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