IB Slow Execution Recently?
- Thread starter macal425
- Start date
Let's be very clear about this. There is a difference between slow order entry and slow execution speed. I am talking specifically about slow order entry (i.e. the time it take your order to go "green"). Slow execution can mean that the order goes green immediately but you don't get a fill. This is another issue.
BTW, of the people that are now experiencing slow order entry, do you trade from the USA or elsewhere?
BTW, of the people that are now experiencing slow order entry, do you trade from the USA or elsewhere?
Def and others at IB (including myself) monitor this board often in order to pick up on problems in our system. Your first contact should be with the help desk. Always try to give VERY specific examples of the problem. This should include your IB username or account, the date and time of the order, the instrument, and any other order particulars like order type, price, size, etc. This makes my job a lot easier when the problem ultimately ends up on my desk.
It's not just slow to go live, there is an issue of delayed quotes being fed through to further complicate things.
just received from customer services a moment ago...
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I am referring to the phone conversation we had
today regarding the delayed quotes.
You are right, there seems to be an issue.
The problem has been escalated to our programmers,
they are currently look into it. The issue should be solved
by tomorrow.
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So basically it seems that IB have a number of problems right now that are impacting further on eachother. That means that the slow execution you speak of is not necessarily the case because we are (unfortunately) placing our trades based upon quotes that happen a couple (few maybe) seconds ago and as a consequence not getting filled or bad fills...
Yes - there is a clear difference as you say, but also where it is caused by delays on IB server then it IS very much an IB problem.
Natalie
def
Sponsor
I'll confirm that this speed issue is being looked into at the highest levels within the firm. As mentioned we take this issue very seriously and aim to resolve it ASAP.
As an aside, I checked with the Hong Kong help desk and they honestly haven't heard of any complaints in regards to speed. This doesn't mean there isn't a problem but it probably does infer that it isn't widespread. If you have an issue, mails to the help desk with time, market(s), account #, along with a specific explanation will help isolate the problem as it could be anything from a poor ISP route to a faulty switch on a server. Posting here with specifics at this point isn't going to help much as we have been alerted to your concerns. Ofcourse, feel free to PM me if the problem persists or post here if you're more comfortable.
As an aside, I checked with the Hong Kong help desk and they honestly haven't heard of any complaints in regards to speed. This doesn't mean there isn't a problem but it probably does infer that it isn't widespread. If you have an issue, mails to the help desk with time, market(s), account #, along with a specific explanation will help isolate the problem as it could be anything from a poor ISP route to a faulty switch on a server. Posting here with specifics at this point isn't going to help much as we have been alerted to your concerns. Ofcourse, feel free to PM me if the problem persists or post here if you're more comfortable.