IB"security"...nearly cost me my job. awful
- Thread starter dac8555
- Start date
How new is this protocol??? It is at minimum 2 years old..... SO I take it he didn't have the Security Device....
Hmmm.... Sounds like HE almost cost HIMSELF his job....
For those who dont understand....
http://www.interactivebrokers.com/en/accounts/secureTransactionProgram.php?ib_entity=llc
Hmmm.... Sounds like HE almost cost HIMSELF his job....
For those who dont understand....
http://www.interactivebrokers.com/en/accounts/secureTransactionProgram.php?ib_entity=llc
I experienced a similar fiasco trying to get a small amount (I can't remember how much ... maybe $5000) transferred. I changed the wire instruction, then changed it a second time which apparently froze the account. Fine, not a big deal, definitely my fault.
It took over a week of calls every day to get the damn account unlocked. I kept being told the person from security would call me -- guess what they never did. Finally a CSR took some initiative and verified my information and unlocked the account without going through the security moron. Why they couldn't do that day one I don't understand.
I want security, and I don't want someone stealing my money. But there must be a better way of verifying customer identity. In the time it took me to get the account unlocked they could easily have sent me a letter, or called me at my home phone to verify who I am.....
I think it's the same problem IB has elsewhere -- basically some of their employees are either lazy, incompetent or overworked -- I don't care which but either get them more help or get rid of them. Some of the employees are great -- I guess they just can't fire the sucky ones....
SSB
It took over a week of calls every day to get the damn account unlocked. I kept being told the person from security would call me -- guess what they never did. Finally a CSR took some initiative and verified my information and unlocked the account without going through the security moron. Why they couldn't do that day one I don't understand.
I want security, and I don't want someone stealing my money. But there must be a better way of verifying customer identity. In the time it took me to get the account unlocked they could easily have sent me a letter, or called me at my home phone to verify who I am.....
I think it's the same problem IB has elsewhere -- basically some of their employees are either lazy, incompetent or overworked -- I don't care which but either get them more help or get rid of them. Some of the employees are great -- I guess they just can't fire the sucky ones....
SSB
After reading this I would have to agree that the OP should have known about and obtained this security device. It looks like it could have prevented the problem.
But that still doesn't change the fact that this should have/could have been taken care of much quicker than this simply because IB's CS department blows big time. That fact has been talked about on ET many times.
Quote from Allmighty1:
You and your bosses are a perfect match.
Neither of you read the IB disclosure regarding the new measures. Obviously you are a whining little bitch who can't take the pressure. You even stutter when you type..I would have fired you long ago, you pussy.
I think I will strike you down with a lightning bolt later this afternoon, you poor frigging hosebag.
Now....where shall I put you, hell , heaven (not likely) or purgatory....I will think about it for a bit...You will be the first to know....
you are a moron. Whining, studduring? i am giving people a heads up you twit.
have you ever worked for a financial institution? have you ever done large wire tansfers? we do them ALL the time...muti million dollar transfers. We have had this account for a while.
we have major accounts in NY, London, Denmark, Mexico...NONE of them limit your withdrawl size to 100k. especially not for a corporate account. I got on the phone and sent a signed letter together with scanned passports proving identity... is that not suffiecient???
I have never heard of any institution limiting the amount of money you can withdraw from your own account with proper authorization.
every day they promise the money is going to come...we STILL havent seen it. It happened again today, they promised it yesterday before 5...STILL not here.
after 3 weeks...yeah, i am going to bitch..and so are my bosses.