IB Security authentication cards

You can do either of the 2

1)Call IB to give you a temp password and in the meanwhile mail you a new card. It will NOT cost anything

2)Call IB and have them send you a 'opt out form'. Fill it and return it to them. This way you will not be bothered by codes on login anymore (Not advisable though)

And btw if you get a new card, scan it and keep its copies on your desk(best along with hard copies)/email or PC(slightly risky).
 
Related to all this, my token device failed some time back. Some digits were disappearing and it was unuseable. Perhaps just the battery. But here were the steps to replace.

1) Call IB to report the problem. Answer multiple questions to get a temporary passcode to use during login.

2) Print out new device request forms and complete.

3) Send forms and old device to IB via registered mail.

4) Request another temporary passcode from IB since the new device didn't arrive within one week.

5) Get the new device and activate through Account Management.
 
You missed a 4th method. I have a SafeWord device that I'm still using. I believe it was one of the earliest token used. Just press button and a number pops up.

I thought it was because of cost that they went with the printed cards. I have 2 of those for my IRA accounts.

Quote from JackR:

Early on, when IB was getting most everybody "tokenized", they had three different methods of securing your log-in. I think they worked this way --

1) The printed card which had reply codes to use versus challenge codes sent during log-in. Each card has unique codes and the IB security server looked for the match to the code it generated.
Lowest cost.

2) Gold response generator. A serialized crypto device assigned to your account. IB sends a challenge code. You input the code into the device and it gives you a reply. IB security server verifies answer.
Moderate cost.

3) Platinum response generator. Same as unit above but you must input a PIN to get it to produce the correct response. Wrong PIN will appear to work but info is bogus.
Most costly.

The Platinum unit is the one they established the $150 deposit for. It was originally offered on a non-mandatory basis for accounts over $100K. I suspect the cost to quin8670 will be a lot less than $150. Let's hope he lets us know the final outcome.

Jack
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