I opened an account with Xueying on 2020-5-15 and configured a withdrawal bank account on 2020-5-26; after that, I have successively deposited 50,000 US dollars, and have been trading stocks normally, and have never withdrawn until 2020-10-26 My account can only be closed and cannot buy any stocks. The APP prompts Your order was not accepted because the Master/Compliance user has restricted you from trading: account is closing only.
So I contacted Xueying, and Xueying helped contact the IB customer service, saying that it was restricted due to compliance issues, and received a reply from IB related personnel: "Because you have set the withdrawal route multiple times, the system has determined that it is abnormal , Thinking that someone else is operating your account, for the sake of account security, so restricts it, also for your account security, I hope you can understand."
After several days of follow-up, the restriction was restored on 2020-10-29, and the transaction was finally able to be normal. However, due to the operation of Interactive Brokers, the 30,000 shares purchased by the company were audited and failed to be purchased.
Then I have some questions. Interactive Brokers said that it has sent me a compliance notice before, why I have never received it. No matter IB backend or email, I checked it all over and did not receive any relevant notice, and it was set on 5.26 Why was the withdrawal account suddenly restricted to me at the end of October? Who should bear the loss that cannot be bought when the market is falling, and the loss that Ant’s stock purchase approval fails, and keep saying that for the safety of users, IB maliciously restricts user accounts without any notice, just like a rogue. Want to trample on user rights, where are you so bold? As the number one securities firm, your behavior will not only lose users, but also involve violations of laws and regulations.
So I contacted Xueying, and Xueying helped contact the IB customer service, saying that it was restricted due to compliance issues, and received a reply from IB related personnel: "Because you have set the withdrawal route multiple times, the system has determined that it is abnormal , Thinking that someone else is operating your account, for the sake of account security, so restricts it, also for your account security, I hope you can understand."
After several days of follow-up, the restriction was restored on 2020-10-29, and the transaction was finally able to be normal. However, due to the operation of Interactive Brokers, the 30,000 shares purchased by the company were audited and failed to be purchased.
Then I have some questions. Interactive Brokers said that it has sent me a compliance notice before, why I have never received it. No matter IB backend or email, I checked it all over and did not receive any relevant notice, and it was set on 5.26 Why was the withdrawal account suddenly restricted to me at the end of October? Who should bear the loss that cannot be bought when the market is falling, and the loss that Ant’s stock purchase approval fails, and keep saying that for the safety of users, IB maliciously restricts user accounts without any notice, just like a rogue. Want to trample on user rights, where are you so bold? As the number one securities firm, your behavior will not only lose users, but also involve violations of laws and regulations.
