IB provided false market data, can I claim compensation?

[zdreg]

15/12

You are on a US website. Avoid confusion.

 

[Bad_Badness]

Put a ticket in to break a trade. See what happens. There is a clear procedure in place. Use it.

 

[murray t turtle]

I called customer service, and it was normal for customer service to try to quibble about different market data, which was really maddening

%%
OK;
but i think you signed something saying IBKR not really responsible for accurate market data

 

[SunTrader]

SPY 12/15/23 468.44 is the LOD

I look at pre and post market TradeStation data, not a single trade below this level.

 

[BAT31]

I am seeing more and more complaints about IBKR market data subscriptions. It might be time to look for a more superior data provider. I'm just saying...

 

[rb7]

Code: spy
On December 15, the lowest price in market data on the New York Stock Exchange and other platforms was 467.43
IB's market data lowest price is 468.44
Bad data from IB caused my stop loss to trigger early
Can I get compensation in this situation?

What makes you say that IB was the one in error and the other source the good one?

And btw, NYSE stop orders are triggered at the exchange, not at the broker level.

Seems like you are trying to find an excuse for your losses....

 

[BlackPhoenix]

I see the same discrepancy with IBKR vs polygon for the date. SPY had ex-dividend date on Dec 15th, so maybe the prices on one are adjusted for dividends?

 

[Randalli]

What makes you say that IB was the one in error and the other source the good one?

And btw, NYSE stop orders are triggered at the exchange, not at the broker level.

Seems like you are trying to find an excuse for your losses....

The market data is the same for all platforms, only IB's is different, you can check it

 

[Randalli]

I see the same discrepancy with IBKR vs polygon for the date. SPY had ex-dividend date on Dec 15th, so maybe the prices on one are adjusted for dividends?

Ex-dividend dates are not just IB, but also on the New York Stock Exchange and other platforms, and I don't think that's a reason to give different market data

 

[TheDawn]

Code: spy
On December 15, the lowest price in market data on the New York Stock Exchange and other platforms was 467.43
IB's market data lowest price is 468.44
Bad data from IB caused my stop loss to trigger early
Can I get compensation in this situation?

Don't think so. All brokers including IB has a disclaimer that states that all data and their software are provided on a best-efforts basis and that you use at your own risk. Unless you can prove that they were grossly negligent in providing their data or their software, you won't get any compensation. IB is the company that is the cheapest in providing compensation and refunds in all the companies that I have dealt with so far. It's cheaper than Chinese companies/merchants that I have dealt with on Amazon, just to give you some perspective.