IB Passcode Card

W

Wayne Gibbous

Got this plastic card in the mail today. Has a bunch of "index" numbers that are keyed to 3-digit codes.

Sez in the letter to go to your account and activate under the User Management link. Wasn't there. I was puzzled anyway, because I already use the token device.

Then I remembered my IRA account. I never got a device for that. So now, I guess, I will have to type in the codes from the card. Beats having to use the token, I suppose. Don't access that account much.

Good trading to all. :cool:
 
I also received the passcode card.

I assume the $150 fine when not returning when closing an account does only apply to the electronic devices and not the cards?
 
I haven't received Passcode Card but earlier an email was sent by IB to activate them. I thought no card, no activating.
So, today afternoon I couldn't login to TWS and account management either. I wrote IB about it. After a while an automatic response was received from IB, and wrote that my email was transferred to CIMS and the answer will be on the CIMS' interface inside acc. management.
:p

It's a joke.
 
Quote from teun:

I also received the passcode card.

I assume the $150 fine when not returning when closing an account does only apply to the electronic devices and not the cards?
More...

You are correct the $150 fee only applies to gold/platinum devices when they are not returned after account closure.

Passcode cards can simply be destroyed.

-John
 
Hi,

You are lucky to be based in the USA.

I am in europe, and the card is expected to take 28 days to arrive, yet .. some 15 days into the emails, saying I have to activate a card (I cant have yet received), my account is now
unable to be accessed.

This is such poor customer 'service', that it belies belief. I have so far sent 4 emails, and called the 'help' desk twice, only to be fobbed off by either incompetant or clueless repondees.

Security is fine, but, in the midst of a very velotile market, I am now denied access, and will have to try and contact the 'help' desk again tomorrow, for another battle.

This has left a very bad taste, and as soon as my current contracts expire, will think clearly about finding another broker.
 
That sucks.

I have a buddy who never get the card and its afraid of losing tws login in this day of wild markets.

I think IB find a major glith on their system and they freak out huge, switching all their customer to SD in an irrational hurry.

Otherwise, it makes nosense the way they're handling this.




Quote from BushBaby:

Hi,

You are lucky to be based in the USA.

I am in europe, and the card is expected to take 28 days to arrive, yet .. some 15 days into the emails, saying I have to activate a card (I cant have yet received), my account is now
unable to be accessed.

This is such poor customer 'service', that it belies belief. I have so far sent 4 emails, and called the 'help' desk twice, only to be fobbed off by either incompetant or clueless repondees.

Security is fine, but, in the midst of a very velotile market, I am now denied access, and will have to try and contact the 'help' desk again tomorrow, for another battle.

This has left a very bad taste, and as soon as my current contracts expire, will think clearly about finding another broker.
More...
 
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