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IB option orders lagging
- Thread starter arl
- Start date
Please PM your account number and one example. If you see 10 second delay's please send us a 'Trouble Ticket' ASAP.
arl,
I sent a test 'Trouble Ticket' to IB and when I closed the ticket and was asked to rate the experience I selected 'very poor' and wrote in the comment field 'Customer service a waste of time as usual'. Fifteen minutes later I received a call from my boss, the director of customer operations, to discuss the poor rating I received. If you send 'Trouble Tickets' and rate the experience we will make the appropriate changes to improve our service.
If you still fail to receive a satisfactory answer PM the ticket number. Managers are receiving real time alerts on poor service. We will act on them when the situation requires it.
Sal
I sent a test 'Trouble Ticket' to IB and when I closed the ticket and was asked to rate the experience I selected 'very poor' and wrote in the comment field 'Customer service a waste of time as usual'. Fifteen minutes later I received a call from my boss, the director of customer operations, to discuss the poor rating I received. If you send 'Trouble Tickets' and rate the experience we will make the appropriate changes to improve our service.
If you still fail to receive a satisfactory answer PM the ticket number. Managers are receiving real time alerts on poor service. We will act on them when the situation requires it.
Sal
Quote from arl:
Is anyone else having problems with US option orders today? It takes me 10 seconds from when I press submit to when it turns green (accepted). Customer service is a waste of time as usual.
We find that nasdaq options execute okay a few seconds but that nyse stock options executions lag.
w