IB Nightmare!

Quote from johnk49:

I just can't get an option quote,nothing comes up!

Anyone else with this problem or is it just me?
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i just tried a few option quotes. no problem here.
 
Quote from johnk49:

I just can't get an option quote,nothing comes up!

Anyone else with this problem or is it just me?
More...

Call customer service. They are having some problems today, but I haven't heard that particular one. I'm not trading options though.

OldTrader
 
2006/04/21 11:21 - Connectivity Issues - [Mesg Id: 16131] -

Some customers may be experiencing connectivity issues. We are aware of this issue and are working to resolve it. Additional information will be provided here once it becomes available. All other IB systems are operating normally.
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Quote from rhymeswithorang:

e-mail the help desk, I'm sure that you will receive a prompt and thorough reply. :D
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I did that ages ago!No reply yet,and knowing IB it won't be till next week!
 
Hold on!I've been pissing around for ages and I decided to close QT and see what happened and everything was ok!

So it's not IB(my apologies)!

So Jerry what's going on?
 
Quote from rhymeswithorang:

e-mail the help desk, I'm sure that you will receive a prompt and thorough reply. :D
More...

Emails to the help desk are not correct IB protocol for complaining about a time-sensitive issue, are generally discouraged by IB, and are subject to very low priority. The correct procedure is to open a trouble ticket from the account management page of the IB website, or to phone for urgent issues or to use IB chat. I would advise against using IB chat, and stick to trouble tickets, or use the phone if you can't wait.
 
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