IB long wait time to get help

As an IB customer, myself (and generally a pretty happy one), I think it's fair to comment that customer service has never been exactly their forte. :p
 
it is likely that they are attracting a less tech-savvy less educated customer than in the past. they offer a message center service which clients should use for non-time sensitive issues. probably relatively few clients make use of it as Americans are notoriously impatient. in addition, they offer a top notch help guide plus nodes with diagrams.
 
zdreg said:
at 1:10 EST what do you expect. they must be flooded with questions. I checked your previous posts. you have a lot of complaints.
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And you are such an IB apologist that one thinks you must get paid by them for it. IB customer service sucks on every aspect, when I was with them it was neither timely, helpful, accurate, or friendly. One of several reasons why I left and continue to warn others against them. Bob said it best, switch brokers!
 
Help is just a click away on the TT platform. Click the Support button in the upper right corner of your screen and and you're on your way.

supports.PNG
 
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