I was perusing the Yahoo IB support board and came across this interesting tidbit. It seems that an IB customer experienced an accounting error of 70 cents in her account. She contacted IBHelp and was apparently told that the error had been corrected when she insisted that it still had not. On principle, she apparently continued to send aggressive emails to the IB folks over her 70 cents.
The next (alleged) move suprised even me...and I thought I'd seen it all. IB Compliance (according to the customer) sent her the letter copied below, asking her to take her business elsewhere. Actually they did not ask, they did it for her.
I have posted before that those who maintain low dollar accounts and serve as nothing more than pains in the asses to IBHelp should be asked to leave. This sort of culling makes the service better for the rest of us....those of us with 2000 dollar accounts who are NICE to the support people...and who hope we are not told to leave. Good for IB...good for us.
Dear (name deleted),
After careful review of your e-mail correspondence, it is clear that you are not satisfied with the services being offered by Interactive Brokers LLC. While we try to offer a cutting edge trading service, we understand that this service may not be ideal for all customers.
Accordingly, we request that you establish a brokerage account with another brokerage firm more suitable for your requirements, and that you transfer your positions and other assets. We will place your account in a closing-only status effective July 09, 2003. This means that you will not be able to establish new positions, but you will be able to liquidate existing positions if you so choose.
Please contact customer service if you need assistance in this process.
Sincerely,
Interactive Brokers LLC
Compliance Department
The next (alleged) move suprised even me...and I thought I'd seen it all. IB Compliance (according to the customer) sent her the letter copied below, asking her to take her business elsewhere. Actually they did not ask, they did it for her.
I have posted before that those who maintain low dollar accounts and serve as nothing more than pains in the asses to IBHelp should be asked to leave. This sort of culling makes the service better for the rest of us....those of us with 2000 dollar accounts who are NICE to the support people...and who hope we are not told to leave. Good for IB...good for us.
Dear (name deleted),
After careful review of your e-mail correspondence, it is clear that you are not satisfied with the services being offered by Interactive Brokers LLC. While we try to offer a cutting edge trading service, we understand that this service may not be ideal for all customers.
Accordingly, we request that you establish a brokerage account with another brokerage firm more suitable for your requirements, and that you transfer your positions and other assets. We will place your account in a closing-only status effective July 09, 2003. This means that you will not be able to establish new positions, but you will be able to liquidate existing positions if you so choose.
Please contact customer service if you need assistance in this process.
Sincerely,
Interactive Brokers LLC
Compliance Department
That was .70 total right?? Not .70 x shares of stock/number of contracts?