Originally posted by dottom
So IB/Globex is down, now what? It went down at 1:13pm EST today, right as my sell stop was hit. IB says I'm net long, but I should be net short, but I'm not 100% sure. I call the help desk and have been on hold 30 minutes, there is a recorded message that says Globex is down.
I could try and offset with another brokerage account but am not sure if I'm net long or shot. IB has a "backup" phone system where you can close out your orders for $30 charge, but I'm not certain it will work if IB's interface to Globex is down.
Does this happen often? (only been with IB for 2 weeks)
And another question- what happens if I'm not at my desk and my sellstop was hit, if IB's "interface to Globex" is down does my stop order get placed? Probably not. This is a totally unaceptable risk, even if you did have another broerkage account, if you were just trading EOD this happened your stops would not get filled.
